Privacy Policy

What we collect

When you create an account, we collect your name, email address, and bank account details necessary for payouts. When you create a project, we collect the project details and your client's name and email.

We collect usage data including login times, pages viewed, and actions taken within the platform to improve our service. We collect IP addresses for security purposes and activity logging.

How we use your data

• To operate your account and process payments through Paystack
• To send transactional notifications (payment received, milestone approved, etc.)
• To resolve disputes with evidence from activity logs
• To verify identity for the Verified Pro badge (via Smile Identity)
• To improve the platform based on usage patterns

What we don't do

We do not sell your personal data to third parties. We do not use your data for advertising. We do not share your data except as required to operate the platform (Paystack for payments, Resend for email, Termii for SMS).

Third-party services

Cloza uses Paystack for payment processing — their privacy policy applies to payment data. We use Supabase for data storage. We use Smile Identity for NIN/BVN verification for Verified Pro users — your ID number is transmitted directly to Smile Identity and is not stored by Cloza.

Data retention

We retain your account data while your account is active. Transaction records are kept for 7 years as required by financial regulations. You can request deletion of your account and personal data at any time by emailing privacy@withcloza.com.

Security

Your data is stored on Supabase with row-level security policies ensuring you can only access your own data. Passwords are never stored in plain text. Bank account details are encrypted at rest.

Contact

For privacy-related questions or data deletion requests, contact privacy@withcloza.com.